What does wagering mean?
Wagering, also known as playthrough or rollover, is a requirement that dictates how many times you must bet your bonus funds before they are converted into withdrawable cash. It ensures that bonuses are used for gameplay rather than being immediately cashed out.
Why can't I withdraw my bonus?
Bonus funds are typically locked until the associated wagering requirements are fully met. Until you have bet the required amount across eligible games, the funds remain in your bonus balance and cannot be transferred to your cash balance for withdrawal.
Why did my balance drop when I claimed an offer?
This usually happens when you switch from using your real money balance to your bonus balance. Depending on the offer, the system may prioritize certain funds first, or you may have entered a 'bonus mode' where winnings are tracked separately.
Do all games count equally?
No, games are weighted differently. Slots usually contribute the most toward wagering requirements, while table games and live dealer games contribute significantly less because they have a lower house edge, making it easier for players to clear requirements.
Can I hold two bonuses at once?
Generally, only one active bonus can be processed at a time. Attempting to activate a second bonus may either overwrite the first one or be blocked by the system until the current wagering requirements are completed.
What happens when a bonus expires?
If the wagering requirements are not met within the specified time limit, the remaining bonus funds and any winnings generated from them are typically forfeited and removed from your account balance.
Can I cancel a bonus?
Yes, players can usually opt out of a bonus, but doing so typically results in the immediate forfeiture of the bonus funds and any winnings earned while the bonus was active. This is useful if you prefer to withdraw your original deposit quickly.
Where do I check my wagering progress?
You can track your remaining wagering requirements inside your account dashboard under the 'Promotions' or 'Bonus' section. This area shows how much more you need to bet before your funds become withdrawable.